If something has gone wrong, we want to know. We investigate every complaint and aim to resolve them quickly.
Capital Hill Finance Pty Ltd (ABN 21 686 296 720) is a registered Australian business and is an authorised credit representative (Credit Representative 569305) of Fintelligence Pty Ltd, Australian Credit Licence 511803 and arranges commercial asset and equipment finance for business borrowers. Complaints about our credit assistance, conduct, or how we handled your enquiry should be directed to us in the first instance. Complaints about the credit product or contract should be raised with the lender.
If your complaint is about our website, our credit-assistance service, your personal information, or how Capital Hill Finance communicated with you, please contact us first:
Email: adam@capitalhillfinance.com.au
Post: Capital Hill Finance Pty Ltd, Doncaster, Melbourne VIC, Australia
Include your name, contact details, a summary of the issue, and what outcome you're seeking. We will acknowledge your complaint within 2 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can escalate to the appropriate external dispute resolution body depending on the nature of your complaint.
Capital Hill Finance arranges commercial asset and equipment finance for business borrowers under Credit Representative 569305. If you are not satisfied with how we handled your complaint, you can escalate to the Australian Financial Complaints Authority (AFCA), of which Capital Hill Finance is a member (114684). AFCA is a free, independent dispute resolution scheme for consumers. Complaints about the credit product or the conduct of the lender that provided your finance should be raised with that lender first.
If your complaint is about how your personal information has been handled, and you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
If your complaint is about misleading or deceptive conduct under the Australian Consumer Law, you can contact the Australian Competition and Consumer Commission (ACCC) or your state consumer protection regulator.
We keep a confidential record of every complaint we receive, our response, and the outcome, for no less than 7 years.